Where we ship
We ship to mainland Spain and the Balearic Islands, to the other countries of the European Union and to a selection of countries outside the EU (the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and others). We do not currently ship to the Canary Islands, Ceuta or Melilla.
Delivery times
The usual delivery time is between 8 and 18 calendar days from confirmation of the order. We prefer to state the real delivery time rather than promise delivery within 48 hours that we could not meet.
That period is made up of a preparation time of 1 to 3 working days at our logistics provider's warehouse plus the international transport time to the address given. During periods of high demand (sales campaigns, local public holidays in the country of origin) delivery times may be longer; in that case we will inform you by email.
Where shipments are sent from
The products are dispatched from our logistics provider's warehouse, which is located outside the European Union.
For orders delivered to Spain and the rest of the European Union, all applicable taxes (VAT) are already included in the price shown on the website: the customer does not have to pay any additional amount to the carrier at the time of delivery.
For orders delivered outside the European Union (the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and similar), the destination country may apply its own customs duties or import taxes at the time of delivery. These are outside Lumera's control and are payable by the recipient, in accordance with the customs rules of each country.
Shipping costs
Shipping costs are itemised in the cart before the order is confirmed and vary according to the destination.
Tracking
All shipments are sent using a tracked service. Once the parcel leaves the warehouse, the tracking number and the link for checking its status at any time are sent by email.
Problems with an order
If the maximum time indicated has passed and the order has not arrived, or if the tracking has not been updated for more than ten days, simply write to hola@lumeraslp.com quoting the order number. We will open an investigation with the carrier and, if the parcel is confirmed as lost, we will either send a replacement or refund the full amount, at the customer's choice.
Incorrect address
It is the customer's responsibility to provide a complete and correct delivery address. If the parcel is returned because the address was wrong or incomplete, we will contact the customer to arrange a re-delivery, the cost of which will be payable by the customer.
Partial deliveries
If an order includes several items, these may arrive in separate parcels and on different dates at no additional cost. Each parcel has its own tracking number.